COVID-19 Precautions | Parcel of Plenty

As the COVID-19 pandemic continues to present new challenges in NSW, we want to reiterate to our customers and suppliers that we are operating in a COVID Safe way, with a range of comprehensive safety measures implemented across our operation.

What we are doing

The safety of our team and our customers is paramount. Our staff are encouraged to stay at home in the event of illness, to ensure our product and service remains safe for everyone. 

Our safety procedures follow the guidelines for COVID Safe operation as provided by public health authorities, including:

  • Food safety measures for the preparation and packaging of all products, including ensuring proper sanitisation of surfaces, food handling environments and delivery vehicles, and that all food is properly sealed in tamper‑evident packaging.
  • Mandatory use of personal protective gear for all team members
  • Social distancing
  • Weekly surveillance COVID test for all our staff.
  • All our deliveries are also currently contactless and placed at your doorstep or another appropriate location as indicated in your order notes. We will also notify you by SMS when your delivery is coming.

Our fresh produce and pantry goods suppliers are all operating as normal, with no known virus cases. If there are any changes to planned delivery days or times, we’ll keep any affected customers informed via email and SMS.

What we ask of you

We ask for your cooperation when restrictions are in place.

For your ongoing safety and that of our drivers, all our deliveries are currently contactless and placed at your doorstep. We will notify you by SMS prior to delivery, and again once delivered so as to avoid any contact. If you are feeling unwell please contact us to let us know.

We request that you do not interact with us at the time of delivery. If you must open your door to us, please wear a mask and avoid shaking hands, or exchanging other physical greetings, and wherever possible, stay at least 1.5 metres away from our delivery team member.

Thank you to all our customers for your assistance with these measures at this challenging time. We’re happy to be able to continue packing and delivering our thoughtfully sourced produce to customers across the Newcastle and Hunter region.

 

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